Open AccessContinuous improvement of the quality management system within an automotion company in Romania
Author(s) -
Mihai Victor Zerbeș,
Liliana Georgeta Popescu,
M Olteanu,
Alexandra Olteanu
Publication year - 2021
Publication title -
iop conference series. materials science and engineering
Language(s) - English
Resource type - Journals
eISSN - 1757-899X
pISSN - 1757-8981
DOI - 10.1088/1757-899x/1009/1/012061
Subject(s) - six sigma , dmaic , quality management , quality management system , automation , process management , process (computing) , audit , quality (philosophy) , computer science , operations management , engineering , management system , manufacturing engineering , business , accounting , lean manufacturing , mechanical engineering , philosophy , epistemology , operating system
In this article, the authors present a case study on the methodology used in the process of continuous improvement of the performance of the quality management system, carried out in a company belonging to the field of production of devices and automation systems. To start this process, the internal audit subsystem and the analysis process performed by the management were first streamlined. In order to improve the non-compliant processes, within the quality management system an improvement strategy was established based on the stages of the 6 sigma methodology, namely the DMAIC model. Following the application of the methodology proposed by the authors, improvements of the processes between 44 and 96% were obtained depending on their type.