Open AccessPerformance of Bus Services in Urban Area: A Case Study in Penang, Malaysia
Author(s) -
Shuhairy Norhisham,
Muhammad Fadhlullah Abu Bakar,
S F Zamree,
Nor Najwa Irina Mohd Azlan,
Ani Munirah Mohamad,
Herda Yati Katman
Publication year - 2022
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/971/1/012018
Subject(s) - public transport , transport engineering , traffic congestion , business , service quality , government (linguistics) , service (business) , urbanization , bus rapid transit , quality of service , level of service , quality (philosophy) , marketing , telecommunications , engineering , economic growth , linguistics , philosophy , epistemology , economics
Since the escalated industrialisation and urbanisation process began traffic congestion has been a serious problem in many Malaysian cities. One of the solutions for the traffic congestion is by promoting public transport. Public transport is needed to manage the transport in cities. In 2007, a corporate body owned by the Malaysian Government named Prasarana Malaysia, introduced the Rapid bus service in Penang. Currently, Rapid bus is the main public transport operator in Penang. However, the bus service had some setbacks and passengers had publicly voiced their dissatisfaction. Therefore, to encourage more people in using the public transport, a better public transport system should be provided and improved occasionally. Previous comprehensive studies were inadequate, and thus a detailed analysis of the bus service performance in Penang is needed. The Transit Capacity and Quality of Service Manual (TCQSM) was chosen for guidelines. Based on reviews from journals and papers three (3) objectives which focused on service frequency, on time performance and passenger load factor were chosen for the study. The study was conducted to evaluate the bus service performance in Penang. The study results obtained the quality of service (QOS) of D for the Rapid bus service performance in Penang, which was regarded as satisfactory. This showed that buses in Penang needed to be greatly improved to change the passenger’s perceptions.