Open AccessEvaluation of service quality and user experience on credit card application using e-SERVQUAL model and usability testing
Author(s) -
Theresia Swasti,
Hauw-Sen Tan
Publication year - 2021
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/794/1/012095
Subject(s) - servqual , usability , credit card , service quality , computer science , quality (philosophy) , payment , fintech , learnability , service (business) , business , financial services , marketing , world wide web , finance , philosophy , epistemology , human–computer interaction , machine learning