Open AccessThe Effect of Leadership Style on the Implementation of Artificial Intelligence in Government Services
Author(s) -
Ghibilah Effendi,
Ulung Pribadi
Publication year - 2021
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/717/1/012018
Subject(s) - bureaucracy , government (linguistics) , leadership style , public relations , public service , service (business) , knowledge management , political science , computer science , business , marketing , politics , philosophy , linguistics , law
Artificial Intelligence (AI) has been widely used in human life, especially in the field of government, including Indonesia, which uses AI as an effort to reform the bureaucracy to be active and efficient. One obstacle found in the application of AI in Indonesia is the leadership factor, especially in public services, with complicated service procedures that require innovations to provide solutions to people’s problems. The ability of leaders is an essential aspect in facing the industrial revolution 4.0 where humans cannot beat the machine, but humans have the mind that distinguishes the two; a leader must form a culture of leadership system with a strong organization and influence through leadership style. Currently, the City of Jambi is in the public spotlight with a new model of leadership of Mayor DR. Syarif Fasha who applies technology-based services to facilitate the Jambi people’s access to government services. Researches on AI for government services are mostly done, but the research that explains leadership styles in the application of AI to government services is very minimal. Thus, this research focuses on the influence of leadership style on the implementation of artificial intelligence for government service. This study used a descriptive qualitative method and data sources obtained through website and application of the government service, the Mayor’s social media, report document and journalism related to the research topic. Data analysis used the Nvivo 12 plus data-processing application and crosstab. The results showed that the leadership style influenced the response of AI and the progress of the city through indicators of government quality, performance, responsibility, and attractiveness, which affect leadership style in the application of AI for government services.