Open AccessThe characteristics investigation of women commuters who participate to use Jabodetabek commuter line rail to analyse its service system quality
Author(s) -
Bellanti Nur Elizandri,
Hayati Sari Hasibuan,
Mia Siscawati
Publication year - 2021
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/716/1/012063
Subject(s) - marital status , service (business) , government (linguistics) , public transport , business , service quality , quality (philosophy) , level of service , transport engineering , urban sprawl , service provider , environmental health , medicine , marketing , engineering , urban planning , population , linguistics , philosophy , civil engineering , epistemology
The high level of road density in Jabodetabek that caused by urban sprawl phenomenon prompted the government to increase the number of commuter who use Jabodetabek Commuter Line Rail (KRL). According to that, women commuters have higher participation in using mass public transportation than men. However, it must be supported by a service system that accommodates their needs. Therefore, the research about the characteristics of women commuters using KRL is important to analyse the KRL service system quality which accommodate their needs. It refers to four variables: age, income level, destination distance, and marital status, collected by questionnaire. The questionnaire was distributed to 120 respondents who were daily commuters and users between 2013-2020. The reasons for participation were collected by an in-depth interview with 15 informants who were also part of the respondents. The result is the service system in KRL (facility design, cost, access, and time travel) caused women commuter KRL users are dominated by productive age with varying income levels, married, and do activities in areas 1-3 km from a station. The conclusion is not all women commuters in Jabodetabek participate to use KRL because the service system has not accommodated all their needs.