Open AccessMeasuring Staff Availability in Public Transport: The Case Study of Tyne and Wear Metro
Author(s) -
I. R. Chairuasni
Publication year - 2020
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/537/1/012010
Subject(s) - focus group , public transport , quality (philosophy) , focus (optics) , element (criminal law) , business , public relations , transport engineering , engineering , operations management , marketing , political science , optics , epistemology , law , philosophy , physics
Despite its importance, the definition of staff availability and the components affecting staff availability are still unclear for public transport users. This paper investigates how public transport users define staff availability and the elements related to it. The case study for this paper is Tyne and Wear Metro. The method chosen in this paper was the focus group discussion to give more in-depth explanations from users. The focus group discussions generated keywords, which then are analyzed by its recurrence and emphasis. Based on the findings, this paper has found the definition of staff availability as the combined attributes of staff presence and quality. This paper also has identified the components of staff availability, and the most significant element is staff presence.