Open AccessResearch on User Satisfaction of Charging Infrastructure
Author(s) -
Jun Ma,
Qinrui Yang
Publication year - 2020
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/440/3/032078
Subject(s) - user satisfaction , electric vehicle , service (business) , computer science , user requirements document , charging station , transport engineering , business , engineering , human–computer interaction , marketing , power (physics) , physics , software engineering , quantum mechanics
With the development of electric vehicles, the charging infrastructure and services has become more and more promising. This paper focuses on the user satisfaction study of charging service. Based on the characteristics of electric vehicle charging infrastructure, the user satisfaction of charging service consists of four firslevel indicators: using cost, hardware facilities in charging stations, charging station availability, service experience. Then the seconds-level indicators are defined under the firstlevel indicators respectively. Based on the identified electric vehicle charging infrastructure user cost model, the cost model is established, and the validity of the model is verified by specific cases, which provides a research framework and quantitative data analysis methods for the user satisfaction and user research of electric vehicle charging infrastructure.