Analysing the Influence of Cognitive, Affective, Conative, and Motivation Aspects on Train Passenger’s Deviant Behaviour: Commuter Line, Indonesia

Commuter Line in Jakarta and surrounding cities became the best public transportation for urban choice. However, there are still many problems related to behavior deviations. There are several forms of deviant behavior found, such as pickpocketing, sexual abuse, smoking, aggressive passengers, eating and drinking in the carriage, and priority seat abuse. The purpose of this paper is to analyze whether there is a significant influence among the cognitive, affective, conative, and motivation aspects of passengers simultaneously and partially to deviant behavior. Mixed-Method research is conducted to understand behavior aspects. Sequential exploratory research model is used with the main focus to explore a phenomenon of train passenger deviant behavior and divided into two stages. The first stage is the collection of qualitative data using observation and in-depth interview methods. The second stage is collecting quantitative data with the survey and distributing questionnaires methods. Multiple linear regression and triangulation analysis are used in this study with several tests such as hypothesis test and coefficient of determination test. The results showed some implication about passenger deviant behavior based on four aspects: cognitive, affective, conative, and motivation. The conclusions explained cognitive, motivation and, conative aspects show very strong influence on deviant behavior.