Research Library

open-access-imgOpen AccessChatbot as an Alternative Means to Access Online Information Systems
Author(s)
Amelia Sugondo,
Raymond Bahana
Publication year2020
Publication title
iop conference series
Resource typeJournals
PublisherIOP Publishing
Chatbots are having a spotlight in the current market. The reasoning behind this would be mobile applications are becoming a saturated market and messenger applications are surpassing social networking applications regarding to the number of active users. Binus Maya is becoming less attractive since it is not engineered for mobile devices, which creates inconvenience for students to access campus information. The research creates a chatbot as an alternative solution to Binus International’s existing information systems. The application created is accessible from both desktop and mobile, created with Node. JS with the natural language processor being used is called API. AI. Taking accounts from the user acceptance testing, 80% of testers agreed that the created chatbot can be a good and faster alternative information retrieval compared to Binus Maya.
Subject(s)chatbot , computer science , internet privacy , mobile apps , mobile device , multimedia , world wide web
Language(s)English
SCImago Journal Rank0.179
H-Index26
eISSN1755-1307
pISSN1755-1315
DOI10.1088/1755-1315/426/1/012168

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