Open AccessCommunity perception of the quality of administrative services on the Kelurahan Rimba Jaya office district of Merauke 2019
Author(s) -
WL Betaubun,
P. A. Moento,
R. B. A. Pradana
Publication year - 2019
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/343/1/012250
Subject(s) - empathy , quality (philosophy) , perception , service (business) , service quality , geography , business , psychology , marketing , social psychology , philosophy , epistemology , neuroscience
This study aimed to determine the Public Perception of the Quality of Administrative Services at the Rimba Jaya District Office in Merauke District which was analyzed by. The research method used is descriptive qualitative analysis that uses in-depth interviews as the main instrument. Quantitative data was obtained by using interactive model data analysis. [1] The results of the analysis and discussion concluded several things as follows, community perceptions of the quality of administrative services at the Rimba Jaya Sub-District Office in Merauke District analyzed using 5 dimensional criteria namely tangible dimensions, dimensions reliability, dimensions of responsiveness, dimensions of certainty and dimensions of empathy (empathy) are largely unsatisfactory only when employees are open in providing satisfying service.