Open AccessIntegrated model of service blueprint and house of risk (HOR) for service quality improvement
Author(s) -
Natalia Hartono,
Agustina Christiani,
T. Lasiman
Publication year - 2018
Publication title -
iop conference series. earth and environmental science
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.179
H-Index - 26
eISSN - 1755-1307
pISSN - 1755-1315
DOI - 10.1088/1755-1315/195/1/012044
Subject(s) - blueprint , service (business) , service quality , business , quality (philosophy) , operations management , process management , computer science , marketing , engineering , mechanical engineering , philosophy , epistemology