Open AccessDevelopment of a text analysis agent for a logistics company's Q&A system
Author(s) -
Konstantin Aksyonov,
Polina Ziomkovskaya,
Dougandaga Danwitch,
Olga Aksyonova,
Elena Aksyonova
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/2134/1/012021
Subject(s) - dialog box , chatbot , field (mathematics) , computer science , dialog system , analytics , omnichannel , human–computer interaction , world wide web , data science , mathematics , pure mathematics
The "Twin" system is an omnichannel communication platform for building voice and chatbots, capable, in particular, of receiving data in one language and transmitting in another. "Twin" can record voice and text, display detailed statistics and analytics for each call or dialog. In this article, using the Twin system, a chatbot was created for the field of cargo transportation, it describes its advantages and disadvantages and the principle of creating of such chatbots.