Open AccessResearch on Business Cloning and Perception Technology Based on Big Data
Author(s) -
R. E. Horita,
L. M. Friesen,
A. W. Y. Chan
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1992/2/022144
Subject(s) - business , customer value , customer advocacy , customer to customer , marketing , customer retention , resource (disambiguation) , customer satisfaction , customer equity , service (business) , customer intelligence , industrial organization , service quality , computer science , computer network , hierarchy , economics , market economy
In the era of increasingly developed economy, the core of enterprise development has been transformed into “customer-centric”. Now, customers have become the most important resource of enterprises. The electric power company has a huge customer resource. It is of great value to mine the customer request resources collected from different channels to study the customer’s satisfaction and demand for electric customer service.