Open AccessStudy of Customer Satisfaction on Construction Company Performance in the Scope of Public Works Office in Ternate City
Author(s) -
ER Ahadian,
Muhammad Rizal,
N Albaar
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1899/1/012081
Subject(s) - scope (computer science) , customer satisfaction , business , conformity , marketing , competition (biology) , quality (philosophy) , loyalty business model , loyalty , service quality , operations management , advertising , service (business) , engineering , computer science , ecology , philosophy , epistemology , political science , law , biology , programming language
The construction business world is a world of competition, whose intensity is getting tougher from day to day. One of the factors causing low loyalty is the lack of customer satisfaction with products and services so far. This study aims to determine what factors influence satisfaction (Owner) of the performance of construction companies (Contractors) that are within the scope of the Ternate City Public Works Department. Based on the analysis of the Weigh Mean Method used to measure the performance of contractor companies in Ternate City. The results of the analysis at the level of satisfaction with the highest mean value is 3.5641, namely (K3 and K11), namely the Quality of the Bag in Accordance with Technical Specification and the Conformity of the Project Report to Actual Conditions in the Field.