Open AccessEvaluation of the Factors Influencing the Trust of Millennial Citizens in E-Government
Author(s) -
Setiawan Assegaff,
A Andrianti,
Lola Yorita Astri
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1898/1/012009
Subject(s) - the internet , government (linguistics) , faith , quality (philosophy) , e government , business , perception , information security , internet privacy , information quality , psychology , world wide web , information system , computer security , computer science , political science , information and communications technology , philosophy , linguistics , law , theology , epistemology , neuroscience
This study aims at identifying the effect of the millennial generation’s perceptions regarding risks, security, and trust in the Internet when utilizing e-government services. A total of 291 data items were collected through online surveys and this information was analysed quantitatively with the SEM method by employing the Smart PLS application. The confidence of this generation in applications is observed to be influenced by software quality and trust in the internet, but not information quality and faith in the government. Furthermore, trust in the internet is unaffected by internal risk, while the intention to use this medium is influenced by reliance on applications and also affected user behaviour.