Open AccessDesign and Implementation of Distributed Call-Center Based on Soft-Switch
Author(s) -
Yan-Ling Deng,
Yin Deng
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1883/1/012084
Subject(s) - call control , call management , softswitch , voice over ip , computer science , center (category theory) , process (computing) , key (lock) , protocol (science) , function (biology) , computer network , telecommunications , operating system , telephony , the internet , telephone exchange , medicine , chemistry , alternative medicine , pathology , evolutionary biology , telephone line , biology , crystallography
Traditional PSTN-based Call-Center fail to meet agent distribution deployments and lower operating costs. With the development of NGN technology, Soft-Switch-based Call-Center has solved the pain points of enterprises. This paper analyzes the special needs of distributed Call-Center system, and on the basis of analyzing and studying Soft-Switch technology, the platform architecture of distributed Call-Center system based on VoIP is given. This paper focuses on the support process of SIP protocol for call control function of Call-Center system, as well as the key equipment in Soft-Switch system. Finally, a practical Soft-Switch system implementation scheme is introduced in conjunction with the project.