Open Access
Environment of Car Service Centers in Iraq. Its benefits? The most important problems field study on the reality of the services they provide
Author(s) -
Ahmad Ibrahem Rahim,
Tareq Fareq,
Luqman Qader Abulrahman,
Hoba Hameed Bakr
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1804/1/012038
Subject(s) - service (business) , spare part , business , marketing , operations management , engineering
After a significant increase in the need of the preparation of cars in Iraq, the suffering of the owners with the faults and the services are not as acceptable by the car owners. A number of countries in the world has been established a huge number of service centers especially in large cities. This is to make the repairing and maintenance of cars easier, Statistics show that the service centers were not at the level of assessment, especially according to environmental pollution and the requirement of manpower. With regard to the high prices of spare parts and over-estimation of the repair process and lack of interest in the environment in general of the most important problems of maintenance centers, in addition to the difficulty of booking an appointment for maintenance, there are large agencies have a large share of the sale of cars in the market and have special centers in maintenance do not want In the maintenance of their cars in any unattached center and this is a big problem. There are not enough service centers to accommodate large numbers of cars. Once the customer goes to the service center to solve a simple problem, it does not need a lot of time that they are spending in today’s service centers. If want to change oil or filter of the car takes 10 minutes while needs a lot of time when trying to change it in service center. Because of this it will affect in raising the price of fixing the car for administrative expenses, dismantling, installation, and sales taxes.