Open AccessResearch on Application of emojies in network customer service
Author(s) -
Ming Gu
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1802/4/042052
Subject(s) - service (business) , business , customer service assurance , customer service , customer advocacy , the internet , marketing , process (computing) , service level objective , advertising , service provider , computer science , service quality , service design , world wide web , operating system
Emojies in online shopping, online customer service is widely application. Through the investigation of Internet consumers and network service personnel, this paper from the frequency of use, attitudes, preferences and other describes the network consumer, customer service personnel to use emojies status, through the score analysis, for customer service staff in working process using emojies recommendations: positive use of emojies and use emojies are less, pay attention to the frequency of use of emojies, in the form of written words + emoticons to consumers, emojies should be placed at the end of the sentence.