Open AccessService quality, satisfaction and users’ continuance intention to use e-campus: A mediation analysis
Author(s) -
Fahmi Zaidi Abdul Razak,
Ahmad Effat Mokhtar,
Ali Rahman,
Mohd Zawavi Zainal Abidin
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1793/1/012019
Subject(s) - continuance , mediation , bootstrapping (finance) , service quality , psychology , quality (philosophy) , service (business) , software deployment , set (abstract data type) , business , knowledge management , social psychology , marketing , applied psychology , computer science , political science , finance , philosophy , epistemology , law , programming language , operating system
The continued use of the information system would ensure the effectiveness of the implementation of a given program. Since the deployment of the system will cost a lot of funds, continuous use is not an option. However little is known about the role satisfaction as a mediator in the relationship between service quality and continuance intention. Accordingly, this research will identify a mediation role of satisfaction which in turn contribute to the adoption of the e-campus. Data were collected from 500 undergraduate and postgraduate students from private university in Kuantan Malaysia using a validated set of questionnaire. A bootstrapping procedure has been performed to examine the mediation hypothesis. The results indicate that satisfaction plays a significant role as a mediator of such relationship. Implications from this results are further discussed.