Open AccessFactors influencing e-campus satisfaction: A content quality perspective
Author(s) -
Fahmi Zaidi Abdul Razak,
Ali Rahman,
Ahmad Effat Moktar
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1793/1/012011
Subject(s) - perspective (graphical) , quality (philosophy) , psychology , user satisfaction , variance (accounting) , medical education , applied psychology , computer science , business , human–computer interaction , medicine , philosophy , accounting , epistemology , artificial intelligence
The purpose of this study is to investigate the relationship between content quality and user satisfaction to use e-campus. To achieve this objective, we use data from 315 e-campus users from Malaysian private higher learning institution through paper-and-pencil self-administered questionnaire survey. We use validated questionnaire derived from the literature. Our results show that content quality directly influences e-campus user satisfaction explaining a total of 33% variance. Implications from this finding are further elaborated.