Open AccessExploring the relationship between system quality and continuance intention to use e-campus: The mediating effect of satisfaction
Author(s) -
Fahmi Zaidi Abdul Razak,
Ahmad Effat Mokhtar,
Ali Rahman,
Mohd Zawavi Zainal Abidin
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1793/1/012010
Subject(s) - continuance , bootstrapping (finance) , psychology , quality (philosophy) , test (biology) , information quality , knowledge management , social psychology , information system , business , marketing , applied psychology , political science , computer science , paleontology , philosophy , finance , epistemology , biology , law
The rapid growth of information technology has led many sectors to equip their organizations with the latest IT facilities. Although many organizations are equipped with IT facilities, there are some institutions that do not fully utilize IT facilities. This study will identify the role of satisfaction as mediator of the relationship between system quality and continuance intention. The study was conducted at a private university in the east coast of Malaysia. The research data in the analysis uses Bootstrapping techniques to test the hypothesis. Research findings indicate that satisfaction plays a significant role as a mediator. Further studies discuss practical implications.