Open AccessContinuance intention to use e-campus: The role of service quality in Malaysian higher education context
Author(s) -
Mohd Jaffri bin Abdul Rani,
Fahmi Zaidi Abdul Razak
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1793/1/012007
Subject(s) - continuance , service quality , context (archaeology) , variance (accounting) , psychology , quality (philosophy) , service (business) , data collection , knowledge management , social psychology , marketing , business , sociology , computer science , geography , philosophy , archaeology , epistemology , social science , accounting
This article examines the role of service quality on continuance intention to use e-campus among private higher education students. This research uses only one predictor taken out from well-established information system success model, namely, ‘De Lone & Mclean Success Model. A quantitative research method is used and paper-and-pencil self-administered questionnaire survey as method of data collection. Data was analysed using simple linear regression analysis. The results indicate that service quality were positively related to continuance intention to use e-campus explaining a total of 24.2% variance. This paper provides an extension of service quality in the post adoption stage at private higher learning context. Implications for service provider are highlighted.