Open AccessGap Analysis of University Online Learning Website from Students’ Perspectives: A Case from Telkom University, Indonesia
Author(s) -
Mahir Pradana,
M. D. Rahmawan,
S Wahyuddin,
Rajab Mohammed Imam
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1752/1/012069
Subject(s) - usability , sample (material) , quality (philosophy) , ideal (ethics) , set (abstract data type) , gap analysis (conservation) , computer science , psychology , mathematics education , medical education , world wide web , human–computer interaction , political science , medicine , biodiversity , ecology , philosophy , chemistry , epistemology , chromatography , law , biology , programming language
The purpose of this research is to observe the perceived quality of Telkom University online learning website from students’ perspectives. Students here act as the main users of the learning platform and we would like to see whether the perceived quality and the ideal quality already fulfil users’ expectation. The data used are the primary and secondary data with a set of sample taken from 100 students. We use the question items from website quality method and analyse the data with importance performance analysis (gap analysis). The research shows that the usability and service interaction aspects of the website have quite significant gaps between perceived and ideal qualities.