Open AccessResearch on Intelligent Financial Customer Service System of Colleges and Universities in the Era of Artificial Intelligence
Author(s) -
Yang Kunwei,
Zhao Zeyi,
Xiaoli Chen
Publication year - 2021
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1738/1/012135
Subject(s) - informatization , customer service , service (business) , engineering management , minor (academic) , financial services , computer science , knowledge management , business , engineering , finance , marketing , telecommunications , political science , law
The informatization of the University Finance Office is developing rapidly, but still faces problems such as difficulty in consulting and inquiry. Teachers and students are often confused by the minor differences in numerous financial documents, so it is advisable to introduce intelligent financial customer service. This article endeavours to design an intelligent financial customer service system with artificial intelligence technology, which can provide college teachers and students with automatic, real-time and all-round intelligent customer service experience.