Open AccessUser satisfaction of covid19 Kota Bogor website using webqual 4.0
Author(s) -
Achmad Andrian,
S R Cakrawijaya,
Dwiza Riana,
Nicodias Palasara,
Albert Riyandi,
Ibnu Rusdi
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1641/1/012032
Subject(s) - government (linguistics) , quality (philosophy) , sample (material) , covid-19 , business , advertising , world wide web , public relations , computer science , political science , medicine , philosophy , linguistics , chemistry , disease , epistemology , chromatography , pathology , infectious disease (medical specialty)
Nowadays E-Government has a huge impact on supporting and running governments around the world. And a government site is a tool for interacting between the government and its citizens. Recent studies have shown that the quality of the website becomes something that the government mandatory. This research examines the overall quality of the website Covid19 Bogor City. Using the Webqual methodology to assess the quality of the website and to see how the Bogor city government maintains the expectations of its citizens or users. From a three-dimensional variable that has been given by webqual and from 119 respondents as a sample of this research, the author finds that all three variables have significant results for the satisfied citizens or users with certain aspects of the facilities, contents, and menus of the website. Majority respondents who have accessed and using the website of Bogor City Covid19 satisfied with the facilities.