Open AccessResearch on Effectiveness Evaluation Method of Product Quality Improvement Plan Based on Actor Analysis Method
Author(s) -
Qian Wu,
Chaowei Wang,
Fei Pei,
Yingcheng Xu,
Xiaowei Lu
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1584/1/012012
Subject(s) - operability , quality (philosophy) , product (mathematics) , plan (archaeology) , computer science , index (typography) , customer satisfaction , process (computing) , process management , risk analysis (engineering) , reliability engineering , operations research , engineering , business , marketing , philosophy , geometry , mathematics , archaeology , epistemology , world wide web , history , operating system , software engineering
This paper divides the effectiveness evaluation index of product quality improvement programs into objective and quantifiable cost-based index such as equipment modification cost, personnel training cost, process upgrading cost, and other costs which is subjective unquantifiable index such as production level, quality and safety level, sales volume, and customer satisfaction. By introducing actor analysis method, the effectiveness evaluation model of product quality improvement plan based on actor analysis method is established. A toy manufacturer is used as an example in applying and analyzing the model and comprehensively evaluating the effectiveness of each proposed plan to verify the operability of the model. The method is scientific and reasonable, simple and easy to operate, can be widely spread in relevant enterprises, and can provide effective method guidance for enterprises in selecting the optimal plan and avoiding unnecessary losses.