Factors to increasing the employee performance through knowledge management systems implementation at PT. XYZ

Organizational ability to manage knowledge is becoming increasingly important in the current era of globalization and the industrial revolution era 4.0, especially for companies. By optimally managing knowledge in the company, the business processes in the company will be effective and efficient. In order to obtain high effectiveness in the process of sharing knowledge that already exists in PT. XYZ, the evaluation of the implementation of knowledge management systems is needed to find out how to manage knowledge optimally. The purpose of knowledge management is to transform the knowledge possessed by employees into explicit knowledge owned by an organization where employees work, so that the effectiveness of knowledge management can be used to improve employee performance and employee knowledge can be maintained properly, so as to provide more benefits for the company, especially for handling customer complaints. All knowledge held by the company must be disseminated so that the company's core knowledge can be developed and knowledge management as an instrument in achieving company or company goals. Knowledge Management Systems are the main facilities for sharing the knowledge and experience of employees. So, the evaluation process is needed to find out how the process of knowledge transfer can affect KMS performance to improve employee performance. The analytical method to analyze the implementation of management in PT. XYZ is to use factor analysis and the questionnaire will be processed using factor analysis to obtain new factors that can be used as forming factors for evaluating the implementation of existing knowledge management systems to be competitive advantage