Open AccessApplication of computer-based queuing theory in public hospital management
Author(s) -
Liyue Zhang
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1549/5/052009
Subject(s) - queueing theory , service (business) , measure (data warehouse) , plan (archaeology) , service quality , computer science , operations management , quality (philosophy) , queue management system , order (exchange) , operations research , business , marketing , engineering , computer network , database , philosophy , archaeology , epistemology , finance , history
With the development of society, People’s medical demand increases gradually, improve the quality of hospital services without delay. This paper studies the application of queuing theory model to measure the service efficiency of public hospitals, in order to provide the corresponding theoretical basis for optimizing the service efficiency of hospitals. By using queuing theory model research method, the service efficiency of different departments was analyzed and summarized, and the reasonable plan for different departments’ location and medical resources was put forward. The results of the experiment show that departments with more patients can appropriately increase the number of medical staff, improve medical equipment and place it far from the registration hall; those with fewer patients can appropriately reduce the number of medical staff according to the actual situation Put It away from the registration hall. The queuing theory model can be used to measure the service efficiency of different departments in public hospitals, which can improve the service efficiency and patient satisfaction.