Open AccessRelationship between technical proficiency and continuance intention to use e-service in Malaysian setting
Author(s) -
Fahmi Zaidi Abdul Razak,
Azlina Abu Bakar,
Wan Rafizah Wan Abdullah
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1529/5/052091
Subject(s) - continuance , service (business) , psychology , knowledge management , business , marketing , social psychology , computer science
Today, it is important to consider the factors that influence users’ continued intention to use e-services. Current study explores the effects of technical proficiency on continuance intention to use e-services. A research model with data collected from 114 e-service users in Malaysia has been empirically examined. Results show that technical proficiency have significant and positive effects on continuance intention to use e-services. Implications for practice are discussed