Open AccessAssessment of patient satisfaction in a healthcare setting; doctor-patient communication issues
Author(s) -
Faridah Ismail,
Abdul Manaf,
Mohd Arsad Johanis,
Syed Zulkarnain Syed Idrus,
Mohammad Rezal Hamzah
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1529/2/022091
Subject(s) - nonprobability sampling , patient satisfaction , health care , outpatient clinic , control (management) , medicine , statistical analysis , psychology , nursing , family medicine , statistics , environmental health , computer science , population , mathematics , artificial intelligence , economics , economic growth
This study aims to better recognize patient satisfaction in healthcare settings about communication issues. There are affiliation styles and control styles used to explore the effectiveness of patient satisfaction. This study was conducted among outpatient clinics at Hospital Seberang Jaya, Penang. Data analysis was conducted using statistical package for social sciences students SPSS 13. Purposive sampling is used to obtain a total of 115 patients responded to this survey. Pearson correlation used in this study and show that affiliation style had significant positive relationships with patient satisfaction. While no relationship between control communication style and patient satisfaction. This study contributes to the development of health services in Malaysia.