Open AccessAnalyse the impact of health services in Malaysia by using SPSS
Author(s) -
Faridah Ismail,
Siti Arni Basir,
Suhana Abdul Mutalib,
Syed Zulkarnain Syed Idrus
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1529/2/022090
Subject(s) - health services , government (linguistics) , service quality , quality (philosophy) , service (business) , business , medicine , environmental health , marketing , population , linguistics , philosophy , epistemology
This study aims to analyse the impact of health service in Malaysia. A descriptive study was designed using survey method. This study was conducted under government hospital in Penang. Data were collected using statistical package for social sciences SPSS. A total of n = 115 patient responded to this survey. This study showed that access to services, have a positive relationship with patient satisfaction. Access to services are acknowledge as key determinants to improve health services quality in Malaysia.