Open AccessTechnology mobile banking on customer Satisfaction
Author(s) -
Anjar Gumelar,
Muhammad Irfan Nasution,
Ida Farida Oesman,
Frida Ramadini,
Mohamad Irfan,
Nurliana
Publication year - 2020
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1477/7/072020
Subject(s) - mobile banking , structural equation modeling , customer satisfaction , business , sample (material) , marketing , variable (mathematics) , statistics , mathematics , chemistry , chromatography , mathematical analysis
This study aims to analyze the effect of mobile banking, trust, and customer satisfaction on Bank Muamalat Indonesia DKI Jakarta Branch. The sample in this study cover 124 respondents using non-probability sampling technique. The data analysis technique used is Structural Equation Modeling Part Least Square (SEM-PLS) with the Smart PLS application. The results of this study prove that the relationship of mobile banking services to trust is significant, mobile banking to satisfaction is significant, trust to satisfaction is significant, and trust is able to be an intervening variable in this study that mediates the influence of mobile banking on customer satisfaction.