Open AccessSupport service information model for information systems enterprise management
Author(s) -
O. V. Kondratieva,
Andrey Yu Gulevitskij,
Е. А. Фролова
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1399/3/033069
Subject(s) - process management , service (business) , computer science , service design , service catalog , process (computing) , knowledge management , work (physics) , service product management , enterprise information system , service delivery framework , business , engineering , marketing , mechanical engineering , operating system
In the process of service support simulation of enterprise management information systems, it is necessary to break the process into several components: a significant stage of the enterprise management systems life cycle and service support as a main part of the overall process, types of work, why do we need service and results of his work. The article discusses connection between types of work with the stages of the service life cycle, as well as the connections between “reasons - work - result”, which gives a systematic view on the service and allows you to model the structure of indicators of service quality and create risk catalogs, taking into account the features of the support service.