Open AccessComparative study of Uber and taxi in Kuala Lumpur
Author(s) -
Malina Zulkifli,
Muhammad Yasir Mohammad Yunus
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1358/1/012076
Subject(s) - public transport , kuala lumpur , service (business) , capital city , business , service provider , descriptive statistics , marketing , test (biology) , advertising , transport engineering , geography , engineering , statistics , mathematics , paleontology , economic geography , biology
Transportation is a major factor in influencing our daily lives to become more efficient and productive. The taxi had become the favourite of people in choosing public transportation because it personally brings us to the exact location of our destination. Taxi has monopolized public transport from door to door for a long time ago until a company providing the same service known as the Grab entered the market recently. This study had been conducted to compare the services provided by taxi and Grab from the perception of their customers. This study can help service providers see which aspects they need to make improvements in the interests of both parties. The survey had been conducted at Kuala Lumpur because of the probability of taxi and Grab users are higher at a busier state as in the capital city. Descriptive statistics is mainly used in making simple summaries with the help of graphical representation. Mann Whitney U test had been used to compare the two service providers at each aspect which are accessibility, comfort of rides, safety and value for money. As a result, Grab has significantly higher user ratings than taxi for all aspects of services considered in the study.