Open AccessKnowledge Management of Performance Analysis and Quality Service from Regional Public Health Pariaman
Author(s) -
Vicky Brama Kumbara,
Fitri Yeni,
Rio Andhika Putra,
Dori Mittra Candana,
Robby Dharma
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1339/1/012104
Subject(s) - business , sanitation , service quality , service (business) , quality (philosophy) , operations management , empowerment , competition (biology) , marketing , medicine , engineering , economic growth , ecology , biology , philosophy , epistemology , pathology , economics
Competition increasingly competitive requires every company both manufacturing and services, including RSUD Pariaman to always consider the customer wants and needs and try to meet what they expect. The purpose of this research is to analyze how is the quality of service, a service attribute be the first priority, and recommendations can be given to improve the quality of services RSUD Pariaman. The results showed that 25 of the 26 attributes of service is worth the negative gap with the largest value of -1.21 for the attribute “The hospital has a waiting room, treatment rooms, beds, toilets and adequate sanitation” and “The hospital has enough medicines and adequate medical equipment (such as CT-Scan, MRI, USG, etc.)”. Based on analysis of IPA there are 11 attributes included in quadrant A and must be repaired. Recommendations based on the highest priority needs to be done and improved in advance is “Conducting training and employee empowerment” with the highest analytical value 0.170 or 17.02%. With this recommendation is expected to improve the quality of service in RSUD Pariaman.