Open AccessDesign of Expert System for Diagnosis Damage Computer Hardware
Author(s) -
Retno Devita,
Eva Rianti,
Sri Rahmawati
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1339/1/012046
Subject(s) - technician , expert system , computer science , service (business) , quality (philosophy) , software engineering , engineering management , artificial intelligence , engineering , philosophy , economy , epistemology , electrical engineering , economics
Expert systems are developed in line with the existence of information technology. The development of expert systems aims as a tool to provide solutions in lives. Expert systems can also help in making better solutions. With the rapid technological advancement at this time, raising an idea or idea to try to implement one of expert system application program into activity of service quality of computer technician by using method of Cased Based Reasing (CBR). This expert system application built can help technicians find solutions quickly and save time. Users and technicians simply enter the symptoms of damage that occurs in computer hardware. Through the built application helps in providing solutions to damage to computer hardware so as to facilitate the user or technician to get the solution quickly.