Open AccessSmart education: educational service system for equal quality education
Author(s) -
Rizky Rachman Judhie Putra,
Budi Laksono Putro
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1280/3/032029
Subject(s) - service (business) , quality (philosophy) , computer science , service system , service design , service quality , quality of service , java , engineering management , mathematics education , knowledge management , engineering , service provider , marketing , business , psychology , telecommunications , operating system , philosophy , epistemology
The problem of unequal quality of high school education in West Java with the viewpoint of Senior High School (SMA) due to the assessment of the quality of education in Indonesia is still focused on Students, Teachers, Principals, and Parents separately. Supposedly the assessors of high school quality are assessed based on an education service system (ESS). Research studies related to high school as an educational service are well suited to a service science approach, and the term educational service system. The ESS study discusses educational sector issues in the perspective of a service system consisting of components, functions, interfaces, component linkages, inputs, processes, and outputs. The purpose of this research is to create educational service system model to improve the quality of high school education services in West Java. Creation of ESS Model with service engineering method with stages: service innovation, service engineering, and service measurement. Output of Educational Service model System in the form of learning management system (LMS) based on Moodle. The prototype measurement result ESS model shows the efficiency of high school education service system. The research output is expected to solve the problem of equalization of high school education quality in West Java.