Open AccessMeausuring the quality computer based test services using servqual method (case study admission system University of Janabadra)
Author(s) -
Fatsyahrina Fitriastuti,
Agustin Setiyorini,
Jeffry Andhika Putra
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1175/1/012074
Subject(s) - servqual , service quality , reliability (semiconductor) , test (biology) , computer science , respondent , dimension (graph theory) , service (business) , quality (philosophy) , empathy , measure (data warehouse) , knowledge management , psychology , data mining , marketing , business , social psychology , mathematics , philosophy , law , biology , paleontology , power (physics) , epistemology , quantum mechanics , political science , physics , pure mathematics