Open AccessAn integration of kano model and quality function deployment technique - a case study using sport earphone
Author(s) -
R Aliyu,
Ahmad Mubarak Tajul Arifin,
Reazul Haq Abdul Haq,
Mohd Fahrul Hassan,
Mohd Nasrull Abdol Rahman,
Al Emran Ismail,
Md. Mahbubur Rahim,
Mustaffa Ibrahim,
Mohd Azwir Azlan,
M. Z. Ahmad,
Ishkrizat Taib,
Risyawati Mohamed Ismail
Publication year - 2019
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1150/1/012025
Subject(s) - kano model , quality function deployment , customer satisfaction , house of quality , product (mathematics) , quality (philosophy) , process management , new product development , voice of the customer , order (exchange) , marketing , software deployment , process (computing) , product design , business , function (biology) , computer science , customer retention , service quality , service (business) , mathematics , evolutionary biology , biology , philosophy , geometry , epistemology , finance , operating system