Open AccessEffect of Service Quality and Customer Satisfaction Patients in General Hospitals of Makassar City Region
Author(s) -
Hamka Hamka
Publication year - 2018
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1028/1/012107
Subject(s) - patient satisfaction , customer satisfaction , service quality , likert scale , quality (philosophy) , service (business) , population , reliability (semiconductor) , scale (ratio) , data collection , empathy , affect (linguistics) , nursing , medicine , psychology , operations management , business , marketing , environmental health , geography , engineering , statistics , social psychology , philosophy , epistemology , mathematics , developmental psychology , power (physics) , communication , quantum mechanics , physics , cartography