Open AccessThe model of flood control using servqual method and importance performance analysis in Surakarta City – Indonesia
Author(s) -
V. Titi Purwantini,
Yusuf Sutanto
Publication year - 2018
Publication title -
journal of physics. conference series
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.21
H-Index - 85
eISSN - 1742-6596
pISSN - 1742-6588
DOI - 10.1088/1742-6596/1025/1/012123
Subject(s) - servqual , service quality , flood myth , government (linguistics) , quality (philosophy) , service (business) , control (management) , business , computer science , marketing , transport engineering , operations management , engineering , geography , artificial intelligence , linguistics , philosophy , archaeology , epistemology