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‘Improving little by little, every day’: the road to Operational Excellence
Author(s) -
VAN CAMPEN Johan,
HERTZBERGER Eveline
Publication year - 2009
Publication title -
learned publishing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.06
H-Index - 34
eISSN - 1741-4857
pISSN - 0953-1513
DOI - 10.1087/2009204
Subject(s) - excellence , operational excellence , six sigma , lean manufacturing , lean six sigma , business , service (business) , operations management , management , process management , marketing , engineering , economics , political science , law
ABSTRACT Lean Six Sigma is a business methodology that is rapidly attracting followers across production and service industries. This includes the publishing world, with several companies now implementing the program. The subscription agent Swets is also implementing Lean Six Sigma for its processes. This article describes the challenges and benefits of implementing Lean Six Sigma at Swets, highlighting the applicability of the program to the area of subscription management and illustrating how beneficial the initiative can be for publishers, customers, and Swets alike.