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Introducing a new journals subscription system: the agony and the ecstasy
Author(s) -
Kenneway Melinda,
Sutherland Pam,
Williamson Samuel C.
Publication year - 2002
Publication title -
learned publishing
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.06
H-Index - 34
eISSN - 1741-4857
pISSN - 0953-1513
DOI - 10.1087/095315102760319288
Subject(s) - purchasing , key (lock) , ecstasy , process (computing) , computer science , management system , purchasing process , process management , business , marketing , sociology , management , computer security , economics , anthropology , operating system
The subscription system sits at the heart of the journals business. Selecting a subscription management system able to cope with modern purchasing methods and customer relations management is a complex matter. Three of the key people involved in this process at Oxford University Press describe problems and process from their own perspectives in marketing, systems development and software development.