Premium
Waiting times for primary care psychological therapy and counselling services
Author(s) -
Trusler Karen,
Doherty Clare,
Mullin Tracy,
Grant Stewart,
McBride Jenny
Publication year - 2006
Publication title -
counselling and psychotherapy research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.38
H-Index - 32
eISSN - 1746-1405
pISSN - 1473-3145
DOI - 10.1080/14733140600581358
Subject(s) - referral , service delivery framework , commission , service (business) , primary care , baseline (sea) , mental health , psychology , medicine , nursing , health care , family medicine , psychiatry , political science , business , marketing , law
Waiting times for primary care psychological therapy and counselling are an increasingly important area by which the effectiveness of service delivery is measured. Authorities and advisory bodies advocate a reduction in waiting times and improvements in waiting list management (Department of Health, 1999, 2001, 2004; Healthcare Commission, 2005a; Health and Social Care Advisory Service, 2002). Research and practice both report large variations and inconsistencies in service waiting times. This paper uses the CORE National Research Database for Primary Care Psychological Therapies and Counselling (valid = 31882 clients) to develop benchmarks that services can use to measure their performance at a national level. Three time frames are analysed: Referral to first assessment, last assessment to first therapy, and referral to first therapy. The average waiting times were 8 weeks, 2 weeks, and 10 weeks respectively. The practical use of, and implications for these benchmarks within and between services and practitioners are explored by managers of primary care psychological therapy and counselling services. The discussion explores the significance of the benchmarks in relation to both political agendas and overall service performance. Initiatives to reduce waiting times and factors that may effect them are also discussed.