Open AccessPossible causes of experiencing problems with sick leave questions in telephone nursing
Author(s) -
Linda Lännerström,
Inger Holmström,
Kurt Svärdsudd,
Thorne Wallman
Publication year - 2017
Publication title -
upsala journal of medical sciences
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.808
H-Index - 41
eISSN - 2000-1967
pISSN - 0300-9734
DOI - 10.1080/03009734.2017.1385665
Subject(s) - medicine , sick leave , family medicine , logistic regression , telephone interview , nursing , telephone call , telephone survey , health insurance , health care , physical therapy , social science , engineering , marketing , sociology , economic growth , economics , electrical engineering , business
Registered nurses at primary health care centres in Sweden receive about 20 million telephone calls annually. Questions related to sick leave occur regularly. Previous studies conclude that those calls often are perceived as problematic. The aim of this study was to explore factors associated with problems regarding sick leave questions in telephone nursing.