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‘Bowing from the heart’: An investigation into discourses of professionalism and the work of caring for students in further education
Author(s) -
Robson Jocelyn,
Bailey Bill
Publication year - 2009
Publication title -
british educational research journal
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.171
H-Index - 89
eISSN - 1469-3518
pISSN - 0141-1926
DOI - 10.1080/01411920802041731
Subject(s) - staffing , context (archaeology) , perception , set (abstract data type) , scale (ratio) , pedagogy , work (physics) , psychology , sociology , public relations , social psychology , political science , nursing , medicine , engineering , paleontology , mechanical engineering , physics , quantum mechanics , neuroscience , computer science , biology , programming language
Since their incorporation in 1993, further education (FE) colleges in England have been responsible for their own staffing and, faced with funding constraints as well as recruitment and retention targets, some have introduced a new category of staff referred to here as ‘learning support workers’ (LSWs). Though their employment conditions and specific duties vary considerably, LSWs' work often includes providing individual care for students. In this small‐scale study, using semi‐structured interviews, the perceptions of some teachers and LSWs about the nature of their relationships with each other and with students are investigated. The study is set broadly in the context of debates about the impact of public sector reform on FE colleges and teachers. A discourse analysis approach is adopted in discussion of the data. The authors conclude that although they are differently positioned in relation to traditional discourses of professionalism, both teachers and LSWs are perceived to be carrying out what Hochschild termed ‘emotional labour’. The contradictory nature of emotional labour is also highlighted. Some of the implications of employing a new group of workers in FE are discussed.