Open AccessA Research of Service Outcomes in Taiwan: The Role of Patients’ Quality Perceptions and Wait Time
Author(s) -
Kishwar Joonas,
WenHung Wang
Publication year - 2012
Publication title -
hospital topics
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.202
H-Index - 21
eISSN - 1939-9278
pISSN - 0018-5868
DOI - 10.1080/00185868.2012.659636
Subject(s) - outcome (game theory) , healthcare service , service (business) , exploratory research , service quality , duration (music) , quality (philosophy) , health care , perception , medicine , nursing , psychology , business , marketing , political science , art , philosophy , mathematics , literature , mathematical economics , epistemology , neuroscience , sociology , anthropology , law
Wait time is a continuing issue in healthcare services. U.S. studies reveal wait time is inversely related to healthcare service outcome as well as patient behavior and attitudes. However, Taiwan, despite being an important center for global healthcare services, has not been the subject of much research attention regarding wait time and its impact on patient perceptions and behavior. In the authors' exploratory study, patients in Taiwan completed a self-report questionnaire on how wait time and service quality characteristics relate to service outcome. Results indicate the influence of healthcare service quality and wait time on service outcome. Contributions, limitations, and research and managerial implications are discussed.
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