Open AccessIntercultural challenges in offshore software development outsourcing relationships: an exploratory study using a systematic literature review
Author(s) -
Khan Siffat Ullah,
Azeem Muhammad Ilyas
Publication year - 2014
Publication title -
iet software
Language(s) - English
Resource type - Journals
ISSN - 1751-8814
DOI - 10.1049/iet-sen.2013.0012
Subject(s) - outsourcing , exploratory research , software development , offshore outsourcing , software , computer science , software engineering , engineering , offshoring , process management , submarine pipeline , knowledge management , systems engineering , engineering management , business , sociology , programming language , geotechnical engineering , marketing , anthropology
Offshore software development outsourcing (OSDO) is an emerging business paradigm implemented by many software development organisations. OSDO faces a variety of challenges including temporal, geographical and intercultural differences. The objective of this research is to identify the intercultural challenges faced by vendors in OSDO relationships. A systematic literature review process for the identification of these challenges from vendors’ perspective has been used. The findings reveal ‘language and language proficiency’, ‘national culture’ and ‘organisational culture’ as the critical intercultural challenges for vendors in OSDO relationships. These challenges based on study strategy have been further analysed.