Open AccessStrategic planning of continuous stakeholder involvement in the design of industrial product‐service systems
Author(s) -
Haussmann Yvonne,
Christian Wuttke Claas
Publication year - 2020
Publication title -
iet collaborative intelligent manufacturing
Language(s) - English
Resource type - Journals
ISSN - 2516-8398
DOI - 10.1049/iet-cim.2019.0059
Subject(s) - stakeholder , process management , context (archaeology) , process (computing) , service (business) , product service system , product (mathematics) , plan (archaeology) , notice , multitude , object (grammar) , computer science , management science , systems engineering , business , risk analysis (engineering) , engineering , business model , marketing , management , mathematics , artificial intelligence , law , history , archaeology , biology , operating system , paleontology , geometry , political science , economics , philosophy , epistemology
Industrial product‐service systems (IPS 2 ) are an increasingly important and profitable offering of manufacturing companies. Alongside specific design processes, the suitable integration of the customer and all other stakeholders is essential for the market success of IPS 2 . In this context, a multitude of methods and processes have been published to date. The novel approach of this contribution consists in the consideration of the individuality of the design object and of the corresponding design process. Presented results are (i) a workshop‐based procedure to analyse the design object including the goals and risks as well as the basic conditions of the stakeholder integration, (ii) a procedure to plan an individualised stakeholder integration process based on the analysis results and a collection and systematisation of 35 methods for customer integration, and finally, (iii) a condensed version of the approach which allows to apply the procedure on short notice. This work is based on a comprehensive literature research as well as on the results of three case studies.