Staff Activity in Supported Housing Services

Background  Variation in staff performance between small community housing services indicates the need for research on the factors which predict high‐quality care. Methods  The associations between service sector, staffing levels, staff characteristics, internal organization or working practices, non‐institutional milieu, and staff activity and the nature and extent of staff attention to residents were explored in a study of 10 statutory, 10 voluntary and nine private sector community housing schemes. Results  There were few significant differences between sectors after differences in resident abilities were taken into account. Higher staff to resident ratios predicted greater resident receipt of attention and assistance but also a lower proportion of time during which each member of staff was directly concerned with residents. A greater range in resident ability predicted lower resident receipt of attention and assistance. A higher proportion of qualified staff was not shown to be a positive attribute but greater prior experience was associated with staff spending more time directly concerned with residents, less time doing ‘other’ activity and residents receiving more assistance. Measures of the internal organization and non‐institutional milieu of the settings were not strongly related to staff activity. Conclusions  The findings are consistent with previous research that there are diminishing marginal returns associated with increasing staff. Size of residence was unimportant. Links between service organization and staff performance require further research but retaining experienced staff appears to be important. As resident receipt of attention and assistance was unrelated to their adaptive behaviour level, there is a need to find ways to ensure that staff support matches the needs of residents better.